Shipping and Handling
All orders are shipped via USPS, Monday through Friday. Please note that all shipping estimates are business days, not calendar days. Once shipped, Surplusremotes.com is not responsible for carrier delays, weather, or other problems in transit. Orders cannot be canceled once shipped.
Returns and Exchanges
Surplusremotes.com accepts returns on merchandise bought through our online store, within ninety (90) days of purchase for Salvage or refurbished items and 6 months from the date of purchase for new or liquidation items.
Damages must be claimed within three (1) days of receipt of the item. For items damaged in transit no refunds will be given for shipping costs, however replacements for damaged items will ship free of additional charge. We will make every attempt to replace your damaged item with another of the same, however for items of limited quantity, sold-out items, or items not in our normal production line, replacements may not be possible. In which case a refund will be issued. A restocking fee of 15% will be charged for mistaken purchases.